Our Reviews
Jake S|2021 Chevrolet Suburban
Confirmed Service Customer
2/24/2025
We had a very positive experience with Brandon Moore and his team in the Junction Buick GMC service department. Their communication throughout the repair process was impeccable and their commitment to resolving all our mechanical issues was second to none. I would wholeheartedly recommend them to anyone in need of service on their GM products and I will definitely be a repeat customer.
2/25/2025
Jake, our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Junction Buick GMC, INC.!
GARRETTSVILLE, OH
Barbara W|2024 GMC Terrain
Confirmed Service Customer
2/26/2025
Great service
2/27/2025
Barbara, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
MENTOR, OH
Nicholas F|2024 GMC Terrain
Confirmed Service Customer
2/28/2025
Always very good. No issues. Like the staff.
3/2/2025
Nicholas, thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! We hope to see you soon!
BURTON, OH
James D|2014 GMC Acadia
Confirmed Service Customer
3/3/2025
Problem witth warning lights on dashboard.. Called Jnction Auto got in the next day. Problem detmined, parts shipped in and issued fix within 24 hours. Good services.
3/4/2025
James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SOUTH EUCLID, OH
Joy K|2025 Buick Envision
Confirmed Sales Customer
3/3/2025
Everyone we worked with was friendly, knowledgeable, and professional. Dealership was clean. All around a very good experience.
SCOTT TINGE
3/4/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Junction Buick GMC, INC. and we hope to see you again.
CHESTERLAND, OH
Paul V|2025 GMC Sierra 1500
Confirmed Sales Customer
3/5/2025
My salesman, Scott Tinge did a very good job of bringing the truck of my choice into his dealership. He was very knowledgeable on the 1500 Seirra and took the time to go over its features. I appreciate the time he took to set up ON Star and sink my phone. Overall, it was a very pleasant and smooth transaction. Scott did a great job of taking care of me.
SCOTT TINGE
3/6/2025
Paul, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLEVELAND, OH
Jason M|2025 Buick Enclave
Confirmed Sales Customer
3/6/2025
Awesome experience from the sales to the general manager. They got us in listened to what we were saying. They delivered on what we wanted.
SHAUN WOOLARD
3/7/2025
Jason, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
CONCORD, OH
Dale G|2015 Buick Verano
Confirmed Service Customer
2/24/2025
Excellent as always
2/25/2025
Thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
HIRAM, OH
Robert G|2012 GMC Canyon
Confirmed Service Customer
2/25/2025
Was very helpfull, Got the job done. diagnosed the problem.
2/26/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
BURTON, OH
Phyllis P|2019 Buick Encore
Confirmed Service Customer
2/27/2025
As always a good experience. Good service!!
2/28/2025
Phyllis, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Bonita S|2022 GMC Terrain
Confirmed Service Customer
2/28/2025
Wonderful customer service!!!
3/2/2025
Bonita, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
WILLOWICK, OH
Clifford B|2020 GMC 2500HD Sierra
Confirmed Service Customer
3/2/2025
Was good
3/3/2025
Clifford, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURTON, OH
Christopher Y|2021 Buick Encore GX
Confirmed Service Customer
3/7/2025
Always quality workmanship.
3/9/2025
Your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
NOVELTY, OH
Barbara J|2018 GMC Terrain
Confirmed Service Customer
3/10/2025
I had a flat tire and the Service Manager - Sammi (sp) worked with my son to find 4 new tires as 2 of the three were showing wear. The time it took to replace the tires was about a day including ordering the tires. They also test drove my car as my son said he heard a rattle. Once the tires were put on it must have fixed the rattle as it was not noticed during test drive or my drive home. Smooth ride now.
3/12/2025
Barbara, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
WILLOUGHBY, OH
Charles M|2022 GMC Terrain
Confirmed Service Customer
3/12/2025
Great service great people. Consistent support. Hats off to Brandon who always does his job in a very professional manner.
3/13/2025
Charles, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Chris M|2020 GMC 1500 Sierra
Confirmed Service Customer
3/15/2025
Staff was great. And I was in and out fairly quickly for my oil change, recall, and cabin air filter replacement.
3/17/2025
Chris, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
GATES MILLS, OH
Peter S|2018 Chevrolet Equinox
Confirmed Service Customer
3/15/2025
The technician was very clear with me.
3/17/2025
Peter, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
PAINESVILLE, OH
Jerry P|2023 GMC Sierra 1500
Confirmed Service Customer
3/18/2025
Everyone is very friendly and explained everything to you that needs to be done on your vehicle. Always very clean.
3/19/2025
Jerry, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
LEROY, OH
Teresa B|2024 Chevrolet Trax
Confirmed Sales Customer
3/21/2025
Very friendly and professional
GORDON SINCLAIR
3/22/2025
Teresa, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
MONTVILLE, OH
Donald D|2021 GMC Canyon
Confirmed Service Customer
3/24/2025
It was routine oil change. everyone treated me and my dog in a very friendly manner. They notified me that my front end was out of alignment. I am planning to make an appointment the first week in April to correct the problem
3/25/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
CHESTERLAND, OH
John S|2021 GMC 1500 Sierra
Confirmed Service Customer
3/26/2025
Done in a timely manner.
3/27/2025
John, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
NEWBURY, OH
Edward E|2025 Buick Encore GX
Confirmed Sales Customer
3/27/2025
Transitioning to another new lease was a very smooth process. Emily did a great job explaining all of the intricacies of the 2025 model that I was moving into. Dan took care of the paperwork and explained everything clearly. Great job at Juntion Auto Sales.
EMILY JANKE
3/28/2025
Edward, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. Please don't hesitate to reach out to us if there's anything more we can do!
NEWBURY, OH
Monica T|2024 Buick Envista
Confirmed Sales Customer
3/30/2025
Everyone at Junction Auto was knowledgeable, friendly, patient and so kind. It takes a moment to make the decision to buy a car and my salesman, Mike (Turk)Turovsky, gave me the moment I needed. He was outstanding and would recommend talking to him.
MICHAEL TUROVSKY
3/31/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLOUGHBY, OH
Vince P|2019 Buick Encore
Confirmed Service Customer
4/1/2025
3 hours for an oil change and tire rotation. This is with an appointment. I could see the car and most of the time it sat without being worked on. I will save the money and take it elsewhere next time.
4/2/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 285-5700 to discuss your concerns, as your satisfaction is of utmost importance to us.
CHARDON, OH
Edith M|2025 GMC Acadia
Confirmed Sales Customer
3/8/2025
They made my buying experience very special. I will not go to another GMC dealership after dealing with Junction Auto. They went over and beyond to find the car I wanted. Sean found the car and arranged to have it delivered to the dealership so I could see it. There never was a time that I felt pressured into buying my Acadia. Once I drove it I knew it was the car for me. I want to thank everyone at the dealership Sean Woolard, Daniel Harris, and Michael (?). All of you were top notch and so pleasant to deal with I will never go anywhere else!
SHAUN WOOLARD
3/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks for taking the time to leave a review.
MENTOR, OH
Bernie G|2025 Buick Envision
Confirmed Sales Customer
3/12/2025
Scott and Bill were very helpful and patient in helping me select my new car. They showed me several models and explained the features in each and addressed my questions and concerns. I was encouraged to test drive any car I showed an interest in. I did not feel pressured to make a decision. Along with Scott and Bill the other staff members I had contact with were also very friendly and professional. The showrooms are well appointed and inviting.
SCOTT TINGE
3/13/2025
We're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC. If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Gary T|2025 Buick Envista
Confirmed Sales Customer
3/12/2025
Experience was good. Dealer was friendly but not high pressured.
ANDREW PLESO
3/13/2025
Gary, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISON, OH
Mark S|2025 GMC Sierra 1500
Confirmed Sales Customer
3/20/2025
Professional and very friendly staff. Total process was was smooth and efficient.
ANDREW PLESO
3/21/2025
Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
MENTOR, OH
Reid W|2017 GMC 1500 Sierra
Confirmed Service Customer
3/21/2025
Very professional & work competed as described.
3/21/2025
Reid, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
HIRAM, OH
Michael H|2019 GMC Terrain
Confirmed Service Customer
3/22/2025
Service has always been good. Service department very polite and professional. The place is always spotless, very clean.
3/24/2025
Michael, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
AUBURN TWP, OH
David S|2022 Buick Encore
Confirmed Service Customer
4/1/2025
nice waiting area, in and out in an hour
4/3/2025
David, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
FAIRPORT HARBOR, OH
Joseph R|2014 Buick Enclave
Confirmed Service Customer
4/1/2025
Appreciated the thorough mechanical check up on my Buick.
4/3/2025
Joseph, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CHESTERLAND, OH
Mary H|2025 Buick Envision
Confirmed Sales Customer
4/2/2025
it was very nice and easy a very great place to buy your next vehicle
SCOTT TINGE
4/3/2025
Mary, thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
WARREN, OH
Charles M|2025 GMC Terrain
Confirmed Sales Customer
4/2/2025
Great people, great service. They make it easy to business with them. They are consistent so I know what to expect. Tom Bond was sensational to work with. Made the process easy.
THOMAS BOND
4/3/2025
Charles, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Jason M|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
Very friendly and helpful in satisfying my needs to make sure I got the perfect vehicle
SCOTT TINGE
4/3/2025
Jason, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
YOUNGSTOWN, OH
Cynthia S|2016 GMC 1500 Sierra
Confirmed Service Customer
4/2/2025
The 120,000 mile service on my GMC Sierra makes it run like brand new. Great Job!
4/5/2025
We're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MONTVILLE, OH
Andrea D|2025 GMC Sierra 1500
Confirmed Sales Customer
4/6/2025
Would not buy a car anywhere else! The best
ANDREW PLESO
4/7/2025
We are so happy to read such a great review about Junction Buick GMC, INC.! Thank you for choosing Junction Buick GMC, INC. and we hope to see you again.
CARY, NC
George K|2024 Buick Encore GX
Confirmed Service Customer
4/6/2025
Good quality service
4/7/2025
George, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
WILLOUGHBY, OH
Katherine P|2025 Buick Enclave
Confirmed Sales Customer
4/7/2025
Junction Auto is an exceptional dealership. Everyone is so personable and professional and make a usually annoying car buying experience at other dealerships an enjoyable experience. Cannot say enough good things about Junction. Shawn Woolard is a stellar salesperson, the best of the best.
SHAUN WOOLARD
4/9/2025
Katherine, thank you for your kind words and this wonderful review! We hope you have a great day!
PAINESVILLE, OH
Cynthia M|2024 Buick Encore GX
Confirmed Service Customer
4/5/2025
Clean/comfortable waiting area and friendly desk people
4/7/2025
Cynthia, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
HIRAM, OH
Steven F|2020 GMC 2500HD Sierra
Confirmed Service Customer
4/8/2025
Sammy in service is wonderful. She constantly let me know what was happening and what to expect. No complaints - except their coffee!!
4/9/2025
Steven, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We sincerely value your business and look forward to your next visit!
MADISON, OH
Joshua O|2021 GMC Acadia
Confirmed Service Customer
4/10/2025
Service was great
4/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
PAINESVILLE, OH
Harry H|2020 GMC 3500HD Sierra
Confirmed Service Customer
4/11/2025
Addressed all of the issues extremely well. Brandon does a wonderful job orchestrating and communicating the services
4/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
HUNTING VALLEY, OH
Thomas G|2018 GMC 2500HD Sierra
Confirmed Service Customer
4/11/2025
Always good work
4/12/2025
Thomas, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BURTON, OH
George S|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/15/2025
Service was fast and complete
4/16/2025
George, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Junction Buick GMC, INC. and we hope to see you again.
MONTVILLE, OH
Stephen B|2025 GMC Sierra 1500
Confirmed Sales Customer
4/15/2025
The Junction team made the process smooth and actually pleasurable. Communication went above and beyond.
SHAUN WOOLARD
4/16/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
CLEVELAND, OH
Richard S|2019 GMC 1500 Sierra
Confirmed Service Customer
4/15/2025
They make me feel like part of the family!
4/16/2025
Richard, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHAGRIN FALLS, OH
Albert F|2025 GMC Canyon
Confirmed Sales Customer
4/16/2025
Thanks for making us feel like part of the gmc family.
SHAUN WOOLARD
4/18/2025
Albert, thank you so much for your positive comments about Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
CHAGRIN FALLS, OH
David T|2024 GMC Sierra 1500
Confirmed Service Customer
4/17/2025
I always get exceptional service from Junction. But this time I feel Communication from them was inadequate. They should always be aware on the importance a vehicle means to the consumer. Sammy,Shawn and Cliff were helpful and Professional as usual. I will not make this a negative reply but I was underwhelmed after this visit.
4/18/2025
David, thank you for taking the time to leave us feedback about your experience with us. Here at Junction Buick GMC, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (440) 285-5700 to discuss ways we can better serve you in the future.
CHARDON, OH
Matthew H|2025 GMC Terrain
Confirmed Sales Customer
4/18/2025
Always a good experience at Junction. From sales to financing, the whole team made us feel welcome and made buying my wife's new Terrain smooth and enjoyable.
EMILY JANKE
4/20/2025
Matthew, thank you so much for your positive comments about Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
John M|2020 GMC 1500 Sierra
Confirmed Service Customer
4/22/2025
Fast service, clean facility and helpful kind staff.
4/23/2025
John, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
MADISON, OH
William R|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
4/25/2025
Very smooth
EMILY JANKE
4/27/2025
William, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
TRANSFER, PA
George G|2023 GMC Acadia
Confirmed Service Customer
4/25/2025
I came in for a set of tires (4) which Brandon your service advisor sold me buy 3 and the fourth one for only one dollar terrific deal When I came in for the installation of the tires Brandon was not in and Nate took very good care of me in and out plus I had an oil change very good service. Thanks
4/27/2025
George, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTERLAND, OH
Jacqueline S|2021 GMC Acadia
Confirmed Service Customer
4/29/2025
As always I had a good experience with everyone there at Junction. Everyone is professional and courteous. I always feel treated well there. I really appreciate the shuttle service you offer. I was able to get home and back to my work from home job while you worked on my car do decrease time away from my job. Thank you for your good customer service.
4/30/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
CHESTERLAND, OH
John S|2021 GMC 1500 Sierra
Confirmed Service Customer
4/29/2025
Great job!!!
4/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
NEWBURY, OH
Gayle M|2024 Buick Encore GX
Confirmed Service Customer
4/13/2025
I always have a good experience when I bring my car in for service at Junction. Brandon always does a good job. I would never take the car anywhere else. I am confident that everything is checked over, and I leave with my car in good working order. Everyone is friendly and efficient. The waiting area is pleasant.
4/15/2025
Gayle, thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
MAYFIELD HEIGHTS, OH
Jody H|2023 GMC Canyon
Confirmed Service Customer
4/21/2025
Was met promptly and was completed before expected timing.
4/22/2025
Jody, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
PAINESVILLE, OH
David D|2021 GMC 1500 Sierra
Confirmed Service Customer
4/21/2025
Brought my truck in for oil change and tire rotation , service found it needed rear brakes and some filters, Sammy got the work done same day ……awesome
4/22/2025
David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
CHARDON, OH
David B|2025 Buick Envision
Confirmed Sales Customer
4/21/2025
Tom Bond made the sale experience a VERY pleasant one. He was extremely knowledgeable and helpful in our purchasing of the new Buick Envision. My wife and I made the right decision on going down to Junction Buick GMC in Chardon OH from Erie PA. I highly recommend them to anyone looking for a new vehicle. 5 stars for sure!
THOMAS BOND
4/22/2025
David, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We sincerely value your business and look forward to your next visit!
ERIE, PA
Patricia B|2020 Buick Envision
Confirmed Service Customer
4/23/2025
Everything was done in a great way
4/23/2025
Patricia, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
JEFFERSON, OH
Colleen P|2025 GMC Acadia
Confirmed Sales Customer
4/29/2025
Tom Bond and the Junction Team were fantastic to work with for our new car.
THOMAS BOND
4/30/2025
Colleen, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Ted G|2021 GMC Terrain
Confirmed Service Customer
4/30/2025
The entire process was very easy with online scheduling, work as requested and delivery of the vehicle when done. Brandon did an excellent job.
4/30/2025
Ted, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
CHESTERLAND, OH
Mike T|2020 GMC 1500 Sierra
Confirmed Service Customer
4/30/2025
Everything was smooth the service tech was very helpful locating and finding the proper tires for my truck that was on sale. Very happy with the experience.
4/30/2025
Mike, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHAGRIN FALLS, OH
Charles S|2024 GMC Yukon
Confirmed Service Customer
4/30/2025
Great people who take time to discuss whatever is needed with customers
4/30/2025
Charles, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MENTOR, OH
Robert L|2019 GMC Terrain
Confirmed Service Customer
4/30/2025
Great job by the team
4/30/2025
Robert, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MACEDONIA, OH
Toni N|2016 GMC Acadia
Confirmed Service Customer
4/30/2025
Brandon is fantastic. He does a great job explaining issues, processes, and quoting repairs. This was a significant series of repairs (almost $10.000 worth 😬) and he worked with me to have a loaner car and I just feel like this is such a great dealership to work with.
5/1/2025
Toni, thank you for your kind review; we are happy to pass along your comments to Brandon here at Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
CHESTERLAND, OH
Ruth H|2023 GMC Terrain
Confirmed Service Customer
5/1/2025
We could not be more pleased with our service experience at Junction. Sammy did a great job of coordinating our repairs and everyone was very helpful. That's why we'll continue to drive the hour drive to have our '23 Terrain serviced.
5/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ASHTABULA, OH
Frederick W|2023 GMC Acadia
Confirmed Service Customer
5/5/2025
Great service department, they fixed everything that was wrong!
5/7/2025
Frederick, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
GARRETTSVILLE, OH
Paul C|2021 GMC 1500 Sierra
Confirmed Service Customer
5/5/2025
Best people work at Junction
5/7/2025
Paul, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
ASHTABULA, OH
Theresa S|2023 GMC Acadia
Confirmed Service Customer
5/6/2025
prompt, professional service
5/7/2025
Theresa, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CHARDON, OH
James B|2025 GMC Sierra 1500
Confirmed Service Customer
5/1/2025
Had a tire replaced on 2025 gmc
5/2/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
CONCORD TOWNSHIP, OH
Timothy C|2024 Buick Encore GX
Confirmed Service Customer
5/2/2025
Tom bond , and the woman in charge of the service department were great... we had a minor problem with our encore gs , and they made sure we were taken care of.. thank you...
5/3/2025
Timothy, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
WILLOUGHBY HILLS, OH
Rebecca B|2022 GMC Terrain
Confirmed Service Customer
5/6/2025
Your service writers were great to work with.
5/7/2025
Rebecca, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Jeffrey S|2022 GMC Canyon
Confirmed Service Customer
5/9/2025
Comfortable chairs... Great people.
5/12/2025
Jeffrey, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BURTON, OH
Eugene R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/12/2025
helped me purchase a 2025 Sierra Very professional and answered all my questions.
SCOTT TINGE
5/12/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KIRTLAND, OH
Blythe W|2024 Buick Envision
Confirmed Service Customer
5/13/2025
It was very nice
5/14/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
FAIRPORT HARBOR, OH
Don R|2019 GMC Acadia
Confirmed Service Customer
5/15/2025
Professional … friendly…
5/16/2025
Don, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
EASTLAKE, OH
David E|2025 Buick Encore GX
Confirmed Service Customer
5/17/2025
Very good everything went well
5/19/2025
David, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
CHESTERLAND, OH
Nick N|2025 GMC Yukon
Confirmed Sales Customer
5/19/2025
Shaun Woolard is fantastic
SHAUN WOOLARD
5/20/2025
Nick, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Deborah T|2023 Chevrolet Equinox
Confirmed Service Customer
5/19/2025
Great customer experience overall with Junction Auto sales and service staff.
5/20/2025
Deborah, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PAINESVILLE, OH
Susan S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/15/2025
Great service and great people in their service dept.
5/16/2025
Susan, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
NOVELTY, OH
William T|2025 Buick Encore GX
Confirmed Sales Customer
5/15/2025
Great place to purchase a vehicle. Good selection with quality staffing in all departments. Everyone was friendly with no pressure and good pricing and incentives.
THOMAS BOND
5/16/2025
William, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GARRETTSVILLE, OH
Rechell Y|2025 GMC Terrain
Confirmed Sales Customer
5/17/2025
We worked with Shaun Woolard. He was incredibly knowledgeable and spent a lot of time finding the perfect car for us. Shaun kept us informed every step of the way. He made the signing process easy and was so pleasant to work with. Everyone at the dealership was friendly and helpful. The owner even came up to introduce himself! It was a great experience.
SHAUN WOOLARD
5/19/2025
Rechell, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHAGRIN FALLS, OH
Kyle M|2025 GMC Sierra 1500
Confirmed Service Customer
5/19/2025
Bra don't got me checked into my appointment right away and returned it on time as promised. Also, I enjoyed the waiting area with coffee, water and tea available to me.
5/19/2025
Kyle, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
CHARDON, OH
William R|2025 GMC Acadia
Confirmed Service Customer
5/19/2025
Had maintenance performed
5/19/2025
William, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISON, OH
Gail R|2025 Buick Enclave
Confirmed Service Customer
5/20/2025
All was fine
5/21/2025
Gail, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KIRTLAND, OH
Paul B|2021 GMC Yukon
Confirmed Service Customer
5/20/2025
Emily, Dan and Matt were all great to deal with.
5/21/2025
Paul, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
MONTVILLE, OH
Christopher K|2020 GMC Acadia
Confirmed Service Customer
5/19/2025
I needed some immediate work done on my vehicle before a trip to New York and I was afraid that I wouldn't be able to get an appointment to have it done, but Brandon worked with me and somehow found the time to get it all taken care of, so I could enjoy my vacation without having to worry about car troubles. Thanks to Brandon and the Service Team!
5/21/2025
Christopher, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Gary L|2012 GMC Acadia
Confirmed Service Customer
5/21/2025
Super experience. Brandon is great to work with.
5/22/2025
Gary, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
CHARDON, OH
Skylit J|2024 GMC Acadia
Confirmed Service Customer
5/21/2025
Very polite checking in. Keeps u informed on diagnostic etc. good experience.
5/22/2025
Skylit, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCK CREEK, OH
Sharon R|2021 GMC Terrain
Confirmed Service Customer
5/21/2025
Very friendly and helpful check in. Prompt service. No follow up problems.
5/22/2025
Sharon, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JEFFERSON, OH
Michael L|2024 Buick Encore GX
Confirmed Service Customer
5/23/2025
Friendly staff, get enviorment and quick service
5/24/2025
Michael, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKY RIVER, OH
Edward K|2024 GMC Sierra 1500
Confirmed Service Customer
5/26/2025
Always a great experience
5/27/2025
Edward, we are very happy we could provide you with a positive experience! We hope to see you soon!
CHESTERLAND, OH
Trend M|2022 GMC Acadia
Confirmed Service Customer
5/28/2025
everything was done on time and at estimate
5/29/2025
Trend, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
NEWBURY, OH
Tess T|2025 GMC Terrain
Confirmed Sales Customer
5/28/2025
Excellent customer service, was able to get in same day to test drive & buy with Shaun’s guidance. Easiest car buying experience I’ve ever had!
SHAUN WOOLARD
5/29/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you for choosing Junction Buick GMC, INC. and we hope to see you again.
AURORA, OH
Nancy M|2016 Buick Enclave
Confirmed Service Customer
6/3/2025
Friendly staff, reasonable wait time, comfortable waiting area
6/4/2025
Nancy, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
CHARDON, OH
Shawn M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
Purchasing the vehicle was made quick and easy. Friendly salesmen help as well.
SCOTT TINGE
5/22/2025
Shawn, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon!
NEWBURY, OH
Michael M|2022 GMC 1500 Sierra
Confirmed Service Customer
5/22/2025
This dealership is great! They always treat me with top notch service!
5/23/2025
Michael, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
MENTOR, OH
Alan D|2023 GMC Terrain
Confirmed Service Customer
5/25/2025
Never a bad experience when visiting Junction!! From the moment you drive thru the doors you are treated like family and it's been that way since I first walked into the dealership about 15 years ago!!!!
5/26/2025
Alan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
RICHMOND HTS, OH
William M|2025 Buick Enclave
Confirmed Sales Customer
6/2/2025
went very well as usual
MIKE SIMPSON
6/3/2025
Thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CHAGRIN FALLS, OH
Roy D|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/3/2025
Scott Tinge has always been upfront with me. Even though my last truck I didn't get from Junction but Scott worked with me to fit my needs. The other reason I leased my truck through Junction is your service department they always were on there game ans what was need for my truck. I knew when they changed oil and rotated my tires it was done right with no problems.
SCOTT TINGE
6/4/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
CHAGRIN FALLS, OH
Robert H|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/3/2025
They fixed what needed fixing. Decent timing and good communication
6/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PAINESVILLE, OH
Joshua F|2022 GMC 2500HD Sierra
Confirmed Service Customer
6/4/2025
Sammie was very detailed and knowledgeable in every aspect of this process including the vehicle itself. By far the best service writer i have ever worked with.
6/5/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARREN, OH
Robert A|2024 GMC Terrain
Confirmed Service Customer
6/4/2025
Great job thx
6/5/2025
Robert, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
MAYFIELD VILLAGE, OH
Roger L|2020 GMC Acadia
Confirmed Service Customer
6/4/2025
Service was performed promptly. Staff was courteous.
6/5/2025
Roger, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MENTOR, OH
Debra P|2025 Buick Envision
Confirmed Sales Customer
6/4/2025
Turk was our salesman and he was excellent. He brought ne the perfect car and was so good explaining everything on it to me. The whole buying experience was great!
MICHAEL TUROVSKY
6/5/2025
Debra, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
PERRY, OH
Susan A|2021 Buick Envision
Confirmed Service Customer
6/4/2025
Everyone is always pleasant and I'm always confident my car is in good hands.
6/5/2025
Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We look forward to your next visit! Take care!
PAINESVILLE, OH
Deanne W|2022 Buick Enclave
Confirmed Service Customer
6/8/2025
Great service! Thanks for working to get our extended warranty coverage approved. Always super helpful!
6/10/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Barbara J|2018 GMC Terrain
Confirmed Service Customer
6/10/2025
I went in for an oil change and also agreed to have wheels rotated as coupon advised. Also decided to have wheel alignment as well. The techs found I needed a new battery and some other repairs. Agreed to have one of the repairs done as I didn't have money available at the time. I advised next oil change would make the other items on list done then. They were very kind and helpful and got the most important work done.
6/11/2025
Barbara, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLOUGHBY, OH
Patricia B|2020 Buick Enclave
Confirmed Service Customer
6/10/2025
Service always prompt and friendly.
6/11/2025
Patricia, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
CHAGRIN FALLS, OH
Cheryl B|2025 Buick Envision
Confirmed Sales Customer
6/13/2025
Scott was very friendly and helpful and made sure I got the purchase I wanted and was happy with.
SCOTT TINGE
6/15/2025
We're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC. Feel free to reach out to us if you need anything. Have a wonderful day.
EASTLAKE, OH
Kyle C|2023 GMC Sierra 1500
Confirmed Service Customer
6/14/2025
Everyone is always super helpful and informative.
6/16/2025
Kyle, we're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know!
WEST FARMINGTON, OH
James R|2018 GMC 1500 Sierra
Confirmed Service Customer
6/9/2025
Rear window installation
6/10/2025
James, thank you for taking the time to let us know how we did. We hope you have a great day!
CHARDON, OH
Sarah F|2024 GMC Sierra 1500
Confirmed Service Customer
6/9/2025
It was a super quick and easy experience
6/10/2025
Sarah, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
CHAGRIN FALLS, OH
John P|2024 GMC Terrain
Confirmed Service Customer
6/10/2025
They do a good job every time.
6/11/2025
John, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
JEFFERSON, OH
Denise B|2018 Chevrolet Cruze
Confirmed Service Customer
6/10/2025
GM service department are a pleasure to work with; they always do a great job with the maintenance on my car.
6/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
NEWBURY, OH
Ellen B|2025 Buick Encore GX
Confirmed Service Customer
6/12/2025
Very friendly. Nice waiting room. Clean restrooms.
6/13/2025
Ellen, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
CHAGRIN FALLS, OH
Thomas P|2021 GMC Terrain
Confirmed Service Customer
6/12/2025
Fantastic service.
6/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
CHARDON, OH
Meora J|2024 Buick Envista
Confirmed Service Customer
6/13/2025
I came in for a weatherstrip that was coming off and a loose driver side mirror. The dealership is not close to my house and I took off time for work for these repairs and my mirror is still shaking/loose so I now have to take off time again to have this looked at. After the repair was done it was not checked by the mechanics to ensure it was fixed. Although it was great customer service I’m sad my requests weren’t resolved properly.
6/15/2025
Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (440) 285-5700 at your earliest convenience to discuss how we can turn this experience into a positive one.
WILLOUGHBY, OH
Thomas G|2018 GMC 2500HD Sierra
Confirmed Service Customer
6/16/2025
Always good service and good advice
6/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
BURTON, OH
Dean W|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/17/2025
Excellent engagement as always
6/18/2025
Dean, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NOVELTY, OH
David D|2025 GMC 2500HD Sierra
Confirmed Service Customer
6/16/2025
My wife and I have purchases 5-6 vehicles from Scott Tinge over the last 10 yrs. Always a great experience…..seamless.
6/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISON, OH
Yvonne B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/16/2025
Dealership is very nice and helpful
6/17/2025
Yvonne, thank you so much for your positive comments about Junction Buick GMC, INC.! We do hope we can be of assistance in the future. Take care!
CHARDON, OH
Curt C|2025 GMC 2500HD Sierra
Confirmed Sales Customer
6/17/2025
Fair
SCOTT TINGE
6/18/2025
Curt, your satisfaction is our top priority. We hope to see you soon!
MENTOR, OH
Kirk D|2023 GMC Yukon XL 1500
Confirmed Service Customer
6/19/2025
No problem everything went real good. Very happy with the service.
6/20/2025
Kirk, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Junction Buick GMC, INC.
CHESTERLAND, OH
Maggine F|2025 Buick Envision
Confirmed Sales Customer
6/19/2025
Matt and Andrew are simply amazing. Very attentive and descriptive.
ANDREW PLESO
6/20/2025
Maggine, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Junction Buick GMC, INC. and we hope to see you again.
THOMPSON, OH
Polly I|2008 Chevrolet Trailblazer
Confirmed Service Customer
6/19/2025
Everyone at Junction Auto is great! Very friendly and efficient. They always get it right and know how to fix my car!
6/20/2025
Polly, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
CHARDON, OH
Laurence S|2024 GMC Sierra 1500
Confirmed Service Customer
6/21/2025
Professional and efficient
6/23/2025
Laurence, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
WILLOUGHBY, OH
Ronald K|2025 Buick Encore GX
Confirmed Sales Customer
6/22/2025
Took care of everything. Didn't have to do anything except sign the paperwork
EMILY JANKE
6/22/2025
Ronald, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
WILLOUGHBY HLLS, OH
Janet B|2025 Buick Encore GX
Confirmed Sales Customer
6/24/2025
We were approached at just the right time, when we found what we were interested in. I have bought cars elsewhere and it would be anywhere from three to five hours until we were finished. Friday, I want to say it was about 1/2 hour to 45 minutes and we were leaving with my car. Thank you for the quick and friendly experience in this purchase.
SCOTT TINGE
6/25/2025
Janet, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
BURTON, OH
Jennifer H|2025 Buick Encore GX
Confirmed Sales Customer
6/19/2025
It was perfect and I will definitely go back. They were easy to work with, polite, fair and very accommodating. They go above e and beyond
SCOTT TINGE
6/20/2025
Jennifer, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MEDINA, OH
Patricia B|2024 GMC Acadia
Confirmed Service Customer
6/20/2025
Nice when pulling up they meet ya at your car
6/23/2025
Patricia, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
MENTOR, OH
Timothy R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/21/2025
I couldn’t be more impressed with the outstanding service I received from Junction GMC’s Service Department. From start to finish, they went above and beyond to make the entire process seamless and convenient. First and foremost, they came to pick up my vehicle—an older Corvette I recently inherited—which was a huge help as I had no easy way to get it to the dealership myself. That level of customer service is rare these days, and I truly appreciated it. The service team lead by Brandon Moore completed a comprehensive service that included an oil change, oil filter and chassis lube, transmission fluid and filter change, air filter replacement, full emissions service, throttle body cleaning, coolant and power steering fluid replacement, rear differential and brake fluid service, and a complete tune-up with new plugs and wires. They also turned down the rotors rather than recommending replacements, proving they’re not just thorough, but also honest and trustworthy. Every item was handled with care, precision, and professionalism. It’s clear they take pride in their work and genuinely care about their customers. My Corvette runs better than it has in years, and I feel completely confident in the quality of the service it received. If you’re looking for a service department that’s knowledgeable, honest, and truly customer-focused, look no further than Junction GMC. I’ll definitely be coming back for future service needs. Will be back, just hope not too soon!! Thanks again, Tim Randles
6/23/2025
Timothy, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!
CHARDON, OH
Gary T|2025 Buick Envista
Confirmed Service Customer
6/26/2025
Service was timely, and accurate. No complaints at all.
6/27/2025
Gary, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
MADISON, OH
Chad W|2025 GMC Sierra 1500
Confirmed Service Customer
6/26/2025
Excellent service.
6/27/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CLEVELAND, OH
Joseph L|2021 Buick Enclave
Confirmed Service Customer
6/26/2025
Great
6/27/2025
Joseph, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Fredrick R|2024 GMC Sierra 1500
Confirmed Service Customer
6/25/2025
The dealership was great with my second engine replacement
6/25/2025
Fredrick, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Paul C|2025 GMC Sierra 1500
Confirmed Sales Customer
6/26/2025
Great people to deal with. Tom Bond sales and Dan in financing are great people to deal with. Go out of there way to get best deal for you. Service department is best also.
THOMAS BOND
6/27/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We hope you have a great day!
ASHTABULA, OH
Hugh H|2025 Buick Encore GX
Confirmed Sales Customer
6/27/2025
Everyone was friendly and helpful
ANDREW PLESO
6/29/2025
Hugh, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We sincerely value your business and look forward to your next visit!
WILLOUGHBY, OH
Dennis S|2023 GMC Sierra 1500
Confirmed Service Customer
6/28/2025
Timely and courteous as always!
6/30/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
CHARDON, OH
Haley K|2021 GMC Terrain
Confirmed Service Customer
6/28/2025
Brandon was more than accommodating. The staff is always
6/30/2025
We're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. Thank you, and have a fantastic day!
PAINESVILLE, OH
Diana L|2026 GMC Terrain
Confirmed Sales Customer
7/1/2025
From the first visit we felt very comfortable. No high pressure sales!! Very clean, and sales people were very professional. Salesman kept in touch through the “transit” of the vehicle. Andrew was one of the best salesman experience we have had. Will HIGHLY recommend Junction !! Thank you to everyone involved! VERY HAPPY CUSTOMER!
ANDREW PLESO
7/3/2025
We are delighted to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GENEVA, OH
Richard G|2022 GMC Canyon
Confirmed Service Customer
7/7/2025
Service appointment was done as scheduled and completed on time. Sammy did an excellent job communicating the status. She even helped me with the email video that the tech provided. Thank you.
7/8/2025
Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Thomas H|2024 Buick Enclave
Confirmed Service Customer
7/9/2025
Polite employees.
7/11/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHAGRIN FALLS, OH
Betty P|2024 Buick Encore GX
Confirmed Service Customer
7/9/2025
Very helpful scheduling around my schedule and having done when promised.
7/12/2025
Betty, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BURTON, OH
Robert P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/14/2025
It was a great experience. Shaun Woolard and Dan Harris were wonderful to work with. Very friendly and knowledgeable .They did everything they could to make sure we got the truck we wanted. Highly recommend this dealership.
SHAUN WOOLARD
7/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
CORNING, OH
Michael C|2021 Chevrolet Express
Confirmed Service Customer
7/17/2025
Brandon took very good care of me and my needs
7/20/2025
Michael, we really appreciate your positive review! If you're ever in need of more help, please let us know!
WEST FARMINGTON, OH
Donald R|2024 GMC Canyon
Confirmed Service Customer
7/17/2025
Everyone was great through the entire process!!! Greeted me on my arrival and helped me out immediately!! Brandon was great! He's personable and professional (as he always is!) and I had zero worries about their employees doing and getting the job done right!!! 100% confidence in Junction Auto and their entire team! A plus was that I was planning on walking around to find Tom the salesman who helped me purchase me truck, but while I thought he wouldn't be at work yet, I got a tap on the shoulder and there he was saying hello! It was really nice being recognized and talking with him!! Great people at Junction!!! I recommend them completely!!
7/21/2025
Donald, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. Thanks for the recommendation, and have an amazing day!
CHARDON, OH
Patricia B|2020 Buick Enclave
Confirmed Service Customer
7/21/2025
Came in on an emergency repair and as usual Brandon took care of me. Great service always!
7/22/2025
Patricia, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CHAGRIN FALLS, OH
Robert G|2012 GMC Canyon
Confirmed Service Customer
7/22/2025
Was very helpful with needed repairs
7/23/2025
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
BURTON, OH
Adele H|2022 Buick Encore GX
Confirmed Service Customer
7/22/2025
Very friendly service
7/23/2025
Adele, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
BURTON, OH
Thomas S|2018 GMC Yukon
Confirmed Service Customer
7/23/2025
Consistent Good Quality
7/24/2025
Thomas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WILLOUGHBY, OH
Stewart W|2026 GMC Terrain
Confirmed Sales Customer
6/27/2025
Emily our Sales person was very helpful and informative we went into the dealership late on a Friday afternoon we had our deal done in less than 4hrs and drove away in a new Terrain AT4 2026 Model.
EMILY JANKE
6/30/2025
Stewart, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MIDDLEFIELD, OH
Kenith B|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/2/2025
Dealer staff where fine to work with, disappointed with GM taking 10 weeks to build and deliver vehicle though.
THOMAS BOND
7/4/2025
Kenith, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (440) 285-5700 so we can assist you further.
PAINESVILLE, OH
Christina V|2025 GMC Sierra 1500
Confirmed Sales Customer
7/15/2025
Staff was very helpful
SCOTT TINGE
7/16/2025
Christina, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
CHAGRIN FALLS, OH
Cheryl R|2024 Buick Encore GX
Confirmed Service Customer
7/16/2025
I brought my car in for an oil change, tire rotation and inspection on Saturday, As always, I had a great experience with the Service Department and the people that work there. They are personable, knowledgeable and had my car done and washed in record time. The Service Department is one of the deciding factors for me when purchasing or leasing a vehicle. I think the servicing of the vehicle is just as important as the lease or purchase itself. Junction Auto has continually impressed me with their service.
7/17/2025
Cheryl, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
MAYFIELD HTS, OH
Patricia S|2021 Buick Encore GX
Confirmed Service Customer
7/29/2025
6-16-2025 I called about my Check Engine light and I had to wait 2 weeks (7-1-25)to have my car "Looked at"( Dana?). So I dropped off my car at 7:30 am 7-1-2025. I had not heard from the dealership by 4 pm so I called the dealership and was told they had not found out the problem and would need to keep the car-and that is when I told them I would need a car. Somehow within the next 30 minutes they figured out the problem.They only diagnosed it same day becasue I told them I would need a loaner and they didn't have one. I was told they would order the part (turbo charger) and call me when they receive it. One week later I had not received a call, so I called the dealership to check on the status of the part (7-8-25). They stated they had not received all the parts but were hoping to have them by the end of that week and to schedule to bring the car in now becasue they are backed up at least 2 to 3 weeks. I told Dana was not happy with that answer becasue now I have to drive my car around another 2 weeks with this issue-and insted of 7-29-205 she offered me an appointment on 7-24-2025. Once again I asked if it will be ok to continue to drive my car, as I knew I was going out of town. She stated "Yes it will be ok". I aslo informed her that my oil change was due and she said that could also wait until 7-24-2025. Thus, on 7-1-2025 they cleared the "Check Engine Light" and I picked up the car. I was also told at this time that "if the light goes on again and I loose acceleration power to contact them". I told them that had been "going on for 2 weeks-why would I call you again--there is nothing that you can do about it." I even double checked with Dana that this service would be all covered and she said that it is coverered under warranty. I was informed by other people that knew about cars, that I needed to be very careful driivng the car, because with a bad turbo charger it could do damage to the engine as well as the transmission. Thus, I brought the car in on 7-24-2025 at 8 am. Again, I didn't receive a call from the dealership that my car had been done, so I had to call them at 3:30 pm or so because I had to leave work at 4:15 to go to our other office. I was informed when I called that they were just washing it at that time, so I was able to get my car in time. I really like Junction and their ability to "shuttle" me back and forth to work when I have service. My only complaint is that I drove my car around for 5 +weeks with this issue. I just hope no additional damage was done to my cars engine/transmission. I know the service department is busy-but there should be availability for cases like this. Again, the personnel are great and I know they don't have any control over this, but I believe someone in management should understand my frustration. Thank you.
7/30/2025
Patricia, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 285-5700 to discuss your concerns, as your satisfaction is of utmost importance to us.
MANTUA, OH
Tod P|2020 Chevrolet Equinox
Confirmed Service Customer
7/23/2025
The entire crew at Junction is great. I deal with Brandon and have for years. He tells me straight and has a real discussion when I have questions. All our cars go there.
7/24/2025
Tod, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
CHARDON, OH
Joy K|2025 Buick Envision
Confirmed Service Customer
7/29/2025
Friendly and professional employees. Car was serviced quickly so I could be on my way.
7/31/2025
Joy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CHESTERLAND, OH
Paul C|2025 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
Very friendly and knowledgeable
7/31/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ASHTABULA, OH
Larry L|2024 Buick Encore GX
Confirmed Service Customer
7/30/2025
Well it took about a hour and a half. Your pop dispenser did for about a half a hour until somrone fixed it. Other than that a great experence. Great job. I will be back the next time when i have to i am due for work on the car.
7/31/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLEVELAND, OH
Shaina V|2025 Buick Enclave
Confirmed Sales Customer
7/30/2025
Scott (salesman) and Matt (manager) were friendly, knowledgeable, professional, and easy to work with. Paperwork with the business manager was efficient and stress-free. Would highly recommend this dealership!
SCOTT TINGE
7/31/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KIRTLAND, OH
Dale L|2000 Chevrolet Corvette
Confirmed Service Customer
7/31/2025
Brandon and his Corvette mechanic were terrific!
8/3/2025
Dale, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
CHESTERLAND, OH
Donald S|2023 Buick Encore GX
Confirmed Sales Customer
8/1/2025
Very helpful very thorough very friendly
ANDREW PLESO
8/4/2025
Donald, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MADISON, OH
Charles M|2024 GMC Terrain
Confirmed Service Customer
8/4/2025
Great people, great service. Keep up the great work.
8/5/2025
Charles, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Alan D|2018 GMC Acadia
Confirmed Service Customer
7/29/2025
Clean, caring about my auto needs in a timely manner, nice people to deal with
7/30/2025
Alan, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
CHAGRIN FALLS, OH
Samantha L|2025 GMC Acadia
Confirmed Sales Customer
7/31/2025
Cliff and Scott made this car buying experience very comfortable and easy!
SCOTT TINGE
8/2/2025
Samantha, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLEVELAND, OH
Kevin L|2023 GMC Sierra 1500
Confirmed Service Customer
8/1/2025
fixed leaking back window and malfunctioning passenger tail light
8/4/2025
Kevin, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
CHARDON, OH
Barbara J|2026 GMC Terrain
Confirmed Sales Customer
8/11/2025
Scott Tinge was a very great help in trading in my two vehicles for a new 2026 Terrain Denali. Took the time to work with me and show me the ins and outs of the vehicle. Scott sold me my first Terrain in 2018 and has always stopped by to chat when I had maintenance done on my Terrain. Will go back to Junction if I need another vehicle and will recommend the dealership.
SCOTT TINGE
8/13/2025
Barbara, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLOUGHBY, OH
Josh N|2020 GMC 1500 Sierra
Confirmed Service Customer
8/12/2025
Great team, very accommodating to my crazy work schedule. Great service. And again helped me tremendously with allowing me to pay over the phone so i could pick my vehicle up after the service department closed.
8/14/2025
Josh, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
STREETSBORO, OH
David D|2021 GMC 1500 Sierra
Confirmed Service Customer
8/12/2025
excellent customer service as always
8/14/2025
David, thank you so much for your positive comments about Junction Buick GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Miranda H|2025 GMC Acadia
Confirmed Sales Customer
8/13/2025
Great experience with Tom Bond and Matt. TOM was able to answer every single question I had about the car I was interested in. I was pleasantly surprised he was able to answer car seat configuration questions, which is huge for a mom buying a family car!
THOMAS BOND
8/16/2025
Miranda, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MAYFIELD, OH
Deborah M|2016 GMC Terrain
Confirmed Service Customer
8/15/2025
I received my car back with grease on the passenger seat and above the driver side door. When I told them about it, they said they would have someone come out and bring my car back to the dealership as I had just been in the hospital which would have been great if they had ever shown up or called me back.
8/18/2025
Deborah, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
CHARDON, OH
Michael C|2020 GMC Terrain
Confirmed Service Customer
8/5/2025
easy, pleasant, price was right
8/6/2025
Michael, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
CHARDON, OH
Beverly P|2024 Buick Encore GX
Confirmed Service Customer
8/5/2025
It was the usual friendly and efficient service received over the years.
8/6/2025
Beverly, we are so happy to read such a great review about Junction Buick GMC, INC.! Thank you again for choosing Junction Buick GMC, INC. and we hope to see you again.
MIDDLEFIELD, OH
Josh M|2020 GMC 2500HD Sierra
Confirmed Service Customer
8/9/2025
Excellent service with top notch mechanics. Always nice and explain exactly what is going on.
8/12/2025
Josh, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHAGRIN FALLS, OH
Jody H|2023 GMC Canyon
Confirmed Service Customer
8/9/2025
I was told I needed an alignment at time of oil change . Waited an hour longer than the estimate and when I left the truck pulled hard to the right . Had to immediately return and have the process repeated. Questioning if the machine was not correct to start did I even need to pay for one in the first place.?
8/12/2025
Jody, thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (440) 285-5700 when you have a chance. Thank you, and we look forward to hearing from you.
PAINESVILLE, OH
Mark C|2016 Buick Cascada
Confirmed Service Customer
8/12/2025
everything was done according to
8/14/2025
Mark, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
NEWBURY, OH
Craig M|2025 GMC Canyon
Confirmed Sales Customer
8/12/2025
As usual every thing was seamless
ANN COTTRILL
8/14/2025
Thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
CHARDON, OH
Jesse S|2025 GMC Sierra 1500
Confirmed Service Customer
8/19/2025
The team are great and it’s why I stay with younguys
8/20/2025
Jesse, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
CONCORD TWP, OH
Paul B|2025 GMC Yukon XL 1500
Confirmed Sales Customer
8/21/2025
Matt, Emily and Dan were awesome! Very friendly and accommodating. They did a great job of helping me to find a happy solution to an undesirable situation.
EMILY JANKE
8/22/2025
Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We sincerely value your business and look forward to your next visit!
MONTVILLE, OH
Patricia G|2022 Buick Encore
Confirmed Service Customer
8/18/2025
The waiting room was neat and clean. I was updated on their progress. Everyone was friendly and courteous. It's always a pleasure to go there. Been buying my cars there for many years.
8/20/2025
Patricia, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTERLAND, OH
Beverly P|2026 Buick Encore GX
Confirmed Sales Customer
8/19/2025
Have done business with Junction Auto for quite a few years and have always been greeted by very friendly people in all departments and treated with respect. Very happy with everyone and everything from sales to service. Can’t imagine doing business anywhere else!
SHAUN WOOLARD
8/20/2025
Beverly, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MIDDLEFIELD, OH
Edith M|2025 GMC Acadia
Confirmed Service Customer
8/20/2025
Everything went smoothly. I was kept updated and work was done very quickly.
8/21/2025
Edith, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
MENTOR, OH
Colleen I|2019 GMC Terrain
Confirmed Service Customer
8/21/2025
Great Customer Service.
8/22/2025
Colleen, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLEVELAND, OH
Emiel B|2021 Buick Envision
Confirmed Service Customer
8/21/2025
Friendly, efficient, reasonable pricing
8/22/2025
Emiel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Stacey B|2026 Buick Encore GX
Confirmed Sales Customer
8/22/2025
Everyone was very nice I met multiple people including the manager who was personable and helpful.
EMILY JANKE
8/24/2025
Stacey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
CHARDON, OH
Edward W|2026 Buick Enclave
Confirmed Sales Customer
8/22/2025
Every element of the purchase process was well executed. Scott Tinge did a great job answering all of our questions and explaining all the features of our new car.
SCOTT TINGE
8/25/2025
Edward, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CONCORD TWP, OH
Terra C|2014 GMC 1500 Sierra
Confirmed Service Customer
8/23/2025
The people are great. They treat u like family. The fixed the vehicle got me in and out pretty fast. I didn't even have an appointment because it was an emergency. I'm thankful to have them here. The GM side is very knowledgeable and does outstanding work.
8/25/2025
Terra, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MIDDLEFIELD, OH
Bradford B|2024 Buick Encore GX
Confirmed Service Customer
8/22/2025
Space was accommodating
8/25/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
PAINESVILLE, OH
Dale P|2020 Buick Enclave
Confirmed Service Customer
8/25/2025
I had a transmission flush and was taken in on time. I waited in their customer care area with the understanding that the appt would take about an hour. There are snack machines, a television, and free coffee. Very pleasant surroundings. Appt took about 1.5 hours. A bit more than expected, but not a problem.
8/25/2025
Dale, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURTON, OH
Bruce L|2023 GMC Sierra 1500
Confirmed Service Customer
8/29/2025
Very communicative
9/1/2025
Bruce, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
CHAGRIN FALLS, OH
John P|2024 GMC Terrain
Confirmed Service Customer
8/29/2025
Great service all the time
9/1/2025
John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JEFFERSON, OH
Karen S|2019 GMC Acadia
Confirmed Service Customer
8/29/2025
They found what was wrong with my GMC rather quickly, and let me use a loaner while it was fix.
9/1/2025
Karen, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
RUSSEL, OH
Donna S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/29/2025
Spent 3000 dollars on trying to diagnose service engine light and did not get fixed until I took it to Junction. Should have went there first!!! Excellent service.
9/1/2025
Donna, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Terry W|2021 Buick Envision
Confirmed Service Customer
8/29/2025
The Buick service team is diligently working on solving a difficult issue with my infotainment system/interface. As soon as the replacement module is delivered I’m confident the issue will be resolved. The efforts and patience of Brandon, Sammy, and the service techs is much appreciated.
9/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
CHARDON, OH
John C|2025 GMC Sierra 1500
Confirmed Sales Customer
9/1/2025
Emily help me out alot ...thank you
EMILY JANKE
9/2/2025
John, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Joan F|2020 GMC Canyon
Confirmed Service Customer
9/8/2025
Brandon is amazing as well as all of you
9/9/2025
Joan, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Christopher K|2020 GMC Acadia
Confirmed Service Customer
8/25/2025
Big thanks to Brandon and the Service Team for taking care of my vehicle, even though they were super busy with a full schedule. I brought it in for a simple oil change and tire rotation, and they found some other issues, which they were able to fix as well. I always appreciate them going the extra mile to keep my vehicle running smoothly.
8/25/2025
Christopher, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Scott T|2026 GMC Terrain
Confirmed Sales Customer
8/26/2025
Great people to work with.
SCOTT TINGE
8/26/2025
Scott, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
EASTLAKE, OH
Robert W|2022 GMC Acadia
Confirmed Service Customer
9/9/2025
friendly and professional,
9/10/2025
Robert, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
GARRETTSVILLE, OH
Theresa S|2023 GMC Acadia
Confirmed Service Customer
9/9/2025
Quick and professional service! Sammy and Brandon make sure that everything is handled properly and efficiently. The service technicians do a great job too.
9/10/2025
Theresa, thank you so much for your positive comments about Junction Buick GMC, INC.! We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Cynthia H|2023 Buick Enclave
Confirmed Service Customer
9/9/2025
Keeps customer informed of progress,friendly knowledgeable Brandon does a great job😊
9/10/2025
Cynthia, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We are always more than happy to assist you if anything else comes up. Take care!
BURTON, OH
Ronald H|2024 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
It’s so nice to have a dealership that responds quickly when having an unexpected issue with your vehicle. I called with a on the road break down and before I knew it there was a tow truck that towed us in to dealership. They were quick with getting me into a replacement transportation to get me back on the road until they could repair mine. Thank you everyone that was involved with making this happen. Special thank you to my sales lady “Emily”
9/10/2025
Ronald, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AUSTINBURG, OH
Laurence S|2024 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
efficient and professional
9/10/2025
Laurence, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WILLOUGHBY, OH
Tricia N|2025 Buick Encore GX
Confirmed Service Customer
9/9/2025
Easy to schedule, fast and friendly service!
9/10/2025
Tricia, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
MIDDLEFIELD, OH
Eric B|2024 GMC Acadia
Confirmed Service Customer
9/9/2025
It was good
9/10/2025
Eric, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
MENTOR, OH
Leonard W|2026 GMC Sierra EV
Confirmed Sales Customer
9/9/2025
Matt and Emily at Junction were great through yhe entire leasing process. Nothing was a struggle or a push/pull negotiation. They were transparent and shared the why on pricing. Everything was better than market and really made a great deal. Thanks to Emily Zullo and Matt Emerick.
EMILY JANKE
9/10/2025
Leonard, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
CHESTERLAND, OH
John K|2013 GMC 1500 Sierra
Confirmed Service Customer
9/12/2025
We always have a great experience the service team is great
9/15/2025
John, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Abigail U|2020 Buick Encore GX
Confirmed Service Customer
9/13/2025
Great experience
9/15/2025
Abigail, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WILLOUGHBY, OH
Theresa G|2024 Buick Encore GX
Confirmed Service Customer
9/14/2025
Excellent service and all my questions were answered
9/15/2025
Theresa, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Junction Buick GMC, INC. and we hope to see you again.
WILLOWICK, OH
Wayne M|2023 GMC Acadia
Confirmed Service Customer
9/15/2025
Sam is the best! Vehicle ready on time as promised!
9/16/2025
Wayne, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
NOVELTY, OH
Joni F|2025 Buick Enclave
Confirmed Sales Customer
9/15/2025
Great people to work with. Very friendly, knowledgeable and caring about the needs of the individual.
EMILY JANKE
9/16/2025
Joni, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CHARDON, OH
Jeffrey R|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
9/16/2025
Everyone was very friendly/helpful though are purchase. Would highly recommend.
SCOTT TINGE
9/17/2025
Jeffrey, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
RAVENNA, OH
Frederick W|2023 GMC Acadia
Confirmed Service Customer
9/18/2025
Great dealership, I have been a customer for a long time!
9/19/2025
Frederick, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GARRETTSVILLE, OH
William N|2017 Buick Regal
Confirmed Service Customer
9/18/2025
Friendly, on-time service.
9/19/2025
William, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHAGRIN FALLS, OH
Thomas G|2018 GMC 2500HD Sierra
Confirmed Service Customer
9/18/2025
Always excellent
9/21/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BURTON, OH
Kathleen S|2021 Buick Envision
Confirmed Service Customer
9/18/2025
FRIENDLY, PROFESSIONAL SERVICE
9/21/2025
Kathleen, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
TWINSBURG, OH
Sendek J|2025 GMC Yukon XL 1500
Confirmed Sales Customer
9/23/2025
Very professional, friendly and courteous. I bought this via phone. Flew into Cleveland. Dealer made arrangements to pick me up and drive me 40 min to complete the transaction. I’m very happy with the entire experience.
SCOTT TINGE
9/24/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
WEDDINGTON, NC
Sandra W|2021 Buick Encore
Confirmed Service Customer
9/23/2025
Attentive and courteous. I especially liked the video provided however it was difficult to hear the technician half way through over the shop noise. Good idea though.
9/24/2025
Sandra, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLOUGHBY, OH
Alan D|2026 GMC Terrain
Confirmed Sales Customer
9/23/2025
Everyone at Junction treats us like one of the family every time we are there!!
SCOTT TINGE
9/24/2025
Alan, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
RICHMOND HTS, OH
Eric W|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/25/2025
The only place we'll ever take our vehicles!
9/27/2025
Eric, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
THOMPSON, OH
Kurt S|2023 Buick Enclave
Confirmed Service Customer
9/12/2025
Very attentive
9/15/2025
Kurt, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
WILLOUGHBY, OH
Rechell Y|2025 GMC Terrain
Confirmed Service Customer
9/17/2025
Wait time was longer than anticipated, but the service was great. My car maintenance was completed, and they even helped me to reset a lock parameter.
9/17/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHAGRIN FALLS, OH
Jacqueline S|2019 GMC Terrain
Confirmed Service Customer
9/18/2025
Friendly, efficient and there to spend extra time to make sure I am getting the best discounts available, whether it is under warranty or mail coupons! Sami and Nate are awesome, oh and Danny!
9/19/2025
Jacqueline, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
CHARDON, OH
Jeff S|2025 Buick Enclave
Confirmed Service Customer
9/19/2025
Had to wait way longer than I used to for an appointment. Was a routine visit so wasn't a problem. The day came and you graciously acomodated a time change request to work around another commitment i had.
9/22/2025
Jeff, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHAGRIN FALLS, OH
Robert S|2024 Buick Envista
Confirmed Service Customer
9/19/2025
very quick & easy, just what everyone wants
9/22/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
CHARDON, OH
Janet H|2025 Buick Envista
Confirmed Service Customer
9/21/2025
I was in and out in a timely manner
9/22/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Lee S|2020 GMC 1500 Sierra
Confirmed Service Customer
9/23/2025
The associates were very friendly and professional. My service was done quickly and without an issue. I was notified promptly when my vehicle was ready for pickup.
9/24/2025
Lee, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
John C|2025 GMC Sierra 1500
Confirmed Service Customer
9/24/2025
Emily,Sammy and Brandon do a great job....
9/25/2025
John, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Michael K|2019 GMC Terrain
Confirmed Service Customer
9/24/2025
I like the text interaction regarding service recommendations and ability to approve or deny
9/25/2025
Michael, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
THOMPSON, OH
Rodney G|2021 GMC 2500HD Sierra
Confirmed Service Customer
9/26/2025
Brandon is great to work with. Prompt service
9/29/2025
Rodney, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
BURTON, OH
David P|2024 GMC Sierra 3500 HD
Confirmed Service Customer
9/27/2025
I give the service department A + thanks
9/29/2025
David, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ASHTABULA, OH
Jack C|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Like I’ve always said in the past. Everyone at Junction is the best. Always get our vehicles in when we need an oil change or other issues going on.
10/7/2025
Jack, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
HUNTSBURG, OH
Timothy S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/8/2025
Everything was good and the staff was friendly, courteous, and responsive throughout the process.
SHAUN WOOLARD
10/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURTON, OH
Larhonda W|2025 Buick Envista
Confirmed Sales Customer
10/8/2025
Had a pleasant experience with the dealership. Everyone i encountered one on one were friendly and professional.
EMILY JANKE
10/11/2025
Larhonda, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LYNDHURST, OH
William R|2025 GMC Acadia
Confirmed Service Customer
10/9/2025
I had a warranty repair performed
10/11/2025
William, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
MADISON, OH
Kevin L|2023 GMC Sierra 1500
Confirmed Service Customer
10/9/2025
Came in for a motor recall for my GMC truck. They did their tests, inspections and topped off fluids. They changed the oil and I was on my way within an hour or so. Great work and I appreciated the video from the mechanic that did the work on my truck.
10/11/2025
Kevin, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Patricia B|2020 Buick Enclave
Confirmed Service Customer
10/10/2025
Always excellent service
10/12/2025
Patricia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CHAGRIN FALLS, OH
Jeffrey T|2024 GMC Terrain
Confirmed Service Customer
9/25/2025
Friendly staff , always good service!
9/28/2025
Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCK CREEK, OH
John L|2025 GMC Sierra 3500 HD
Confirmed Service Customer
9/26/2025
Friendly impromp service
9/29/2025
John, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
CHESTERLAND, OH
Kim L|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
9/26/2025
I go there because of good service
9/29/2025
Kim, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Judith H|2026 Buick Encore GX
Confirmed Sales Customer
9/27/2025
We worked well to complete the purchase of my car
ANDREW PLESO
9/29/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
SOUTH RUSSELL, OH
Steven F|2020 GMC 2500HD Sierra
Confirmed Service Customer
10/7/2025
I was originally told that my steering system needed to be replaced / rebuilt and would cost over $4000. I took my truck to Junction, and the mechanic found the problem and simply replaced a bad part in the steering and $200 later all is repaired. Thank you, Junction, Auto.
10/8/2025
Steven, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISON, OH
Gerald V|2019 Buick Envision
Confirmed Service Customer
10/8/2025
I brought Our Buick Envision in for an oil change and tire rotation. The work was done promptly. After paying for the work done, I went out to the car and was amazed that the car was washed and the interior cleaned. The car looked like new. Thank you for doing that. Jerry V.
10/9/2025
Gerald, thank you for your kind review; we are happy to pass along your comments to the team here at Junction Buick GMC, INC.! We sincerely value your business and look forward to your next visit!
KIRTLAND, OH
Seth P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/8/2025
Dealing with Junction is smoothness and a great vehicle buying experience! This is our third truck we have purchased and have been very happy with Matt & Scott in sales.
SCOTT TINGE
10/10/2025
We're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
CHARDON, OH
Carol Z|2022 GMC Terrain
Confirmed Service Customer
10/14/2025
Everyone was helpful, kind and knowledgeable.
10/15/2025
Carol, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
NOVELTY, OH
Matt M|2023 GMC Terrain
Confirmed Service Customer
10/16/2025
Thank you for picking up and dropping off the vehicle.
10/19/2025
Matt, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Michael S|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/16/2025
I told myself that i would buy a vehicle from this dealership and have it serviced and maintained there for the term of my loan and i couldnt be happier!!. My first oil change and check-up went great. I was getting frequent texts telling me the status of completion was awesome!!. Friendly people at Junction no doubt!.
10/19/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROME, OH
Donald S|2021 GMC Canyon
Confirmed Service Customer
10/17/2025
👍
10/19/2025
Donald, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
AUSTINBURG, OH
Nicole M|2023 Buick Enclave
Confirmed Service Customer
10/17/2025
They were amazing as always! They are kind, helpful and accommodating. They always find a way to make you feel comfortable and provide the best service for your vehicle.
10/20/2025
Nicole, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
CHESTERLAND, OH
Carol V|2014 Buick Verano
Confirmed Service Customer
10/17/2025
Very friendly, competent, reliable staff.
10/20/2025
Carol, thank you so much for your positive comments about Junction Buick GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEWBURY, OH
Adam P|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
10/17/2025
Everything was great.
10/20/2025
Adam, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
ASHTABULA, OH
Joseph K|2026 Buick Enclave
Confirmed Sales Customer
10/21/2025
Was treated in a totally professional manner, everything was done to make sure that I had a great experience!!!
SHAUN WOOLARD
10/22/2025
Joseph, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHAGRIN FALLS, OH
David C|2022 Chevrolet Blazer
Confirmed Service Customer
10/23/2025
👍
10/26/2025
David, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
CHARDON, OH
Jane H|2018 Buick Encore
Confirmed Service Customer
10/23/2025
Sammy was very helpful and informative.
10/26/2025
Jane, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KIRTLAND, OH
Cynthia S|2016 GMC 1500 Sierra
Confirmed Service Customer
10/10/2025
Staff is friendly and thorough in their jobs. Even if I'm in for a simple oil change, I appreciate being informed of possible problems so they can be corrected before they become serious. This is especially important to me as I no longer have a second vehicle for backup. Great job! I continue to recommend Juncion for sales and service.
10/12/2025
Cynthia, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
MONTVILLE, OH
Courtney B|2023 Buick Envision
Confirmed Service Customer
10/14/2025
Fast
10/15/2025
Courtney, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
CHESTERLAND, OH
Michael T|2023 GMC Yukon
Confirmed Service Customer
10/15/2025
Always top notch....both customer service and vehicle service!
10/16/2025
Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CHAGRIN FALLS, OH
Brent U|2022 GMC Terrain
Confirmed Service Customer
10/18/2025
Always a great experience!
10/20/2025
Thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
WILLOUGHBY, OH
Dale G|2015 Buick Verano
Confirmed Service Customer
10/21/2025
Excellent service as per usual. Thank you
10/21/2025
Dale, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
HIRAM, OH
Joseph R|2020 GMC 1500 Sierra
Confirmed Service Customer
10/22/2025
Friendly atmosphere and staff helpful
10/23/2025
Joseph, we are so happy to read such a great review about Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
PAINESVILLE, OH
Luke H|2018 GMC 2500HD Sierra
Confirmed Service Customer
10/24/2025
Sammy did a great job working with me on the repairs for my truck
10/26/2025
Luke, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
CHARDON, OH
Steve S|2017 GMC 1500 Sierra
Confirmed Service Customer
10/24/2025
Friendly staff, competent techs, great explanation of issues, great customer service, fair pro. Highly recommend!
10/26/2025
Steve, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. We are always more than happy to assist you if anything else comes up. Take care!
WILLOUGHBY, OH
John L|2020 GMC 1500 Sierra
Confirmed Service Customer
11/1/2025
Very smooth service visit no issues. Excellent communication about vehicle needs.
11/3/2025
John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
AURORA, OH
Gregory D|2015 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
It was great! The work was done in a timely manner and I’m very satisfied with the outcome. The personnel at the service desk was great!
10/27/2025
Gregory, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Richard S|2023 GMC Sierra 1500
Confirmed Service Customer
10/29/2025
I was almost 45 mins early. They took me with no problem without missing a beat. Great people.
11/1/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Dorothy V|2023 Chevrolet Traverse
Confirmed Service Customer
10/30/2025
Polite and professional. Prompt with tasks. Instructive about repairs. Excellent service.
11/2/2025
Dorothy, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
CHARDON, OH
Jeffrey W|2026 GMC Acadia
Confirmed Sales Customer
10/30/2025
The pricing of my new car was very good and the people at the dealership made me feel appreciated. The sales associate explained the nuances of my new car and made himself available via his cell phone if I developed questions after leaving. Quality people at a quality dealership.
SHAUN WOOLARD
11/2/2025
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Robert L|2024 Buick Envision
Confirmed Service Customer
10/31/2025
Quick & professional service.
11/3/2025
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLOUGHBY HILLS, OH
Robert W|2020 GMC Acadia
Confirmed Service Customer
11/3/2025
Brought in for diagnosis. Needed new thermostat.
11/4/2025
Robert, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
PAINESVILLE, OH
Pasqualino L|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/4/2025
Quick easy Shaun was great to work with
SHAUN WOOLARD
11/5/2025
Pasqualino, we really appreciate your positive review! Thank you, and have a fantastic day!
CHESTERLAND, OH
Susan A|2021 Buick Envision
Confirmed Service Customer
11/5/2025
Sammie kept me well informed on my service and let me know I will need tires soon, which I expected.
11/5/2025
Susan, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PAINESVILLE, OH
Skylit J|2024 GMC Acadia
Confirmed Service Customer
11/7/2025
Very nice very professional
11/9/2025
We're happy to hear you had such a positive experience with our team! We hope to see you soon!
ROCK CREEK, OH
Donald D|2021 GMC Canyon
Confirmed Service Customer
11/7/2025
Had and oil change and front end alignment. everything was done within the expected amount of time. "Brandon" was able to answer questions I had concerning my truck
11/10/2025
Donald, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
CHESTERLAND, OH
Curtis C|2022 GMC 3500HD Sierra
Confirmed Service Customer
11/8/2025
Good communication. I was kept up to date through the entire process.
11/10/2025
Curtis, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
MIDDLEFIELD, OH
Timothy B|2021 GMC Canyon
Confirmed Service Customer
11/9/2025
Great as usual!
11/9/2025
Timothy, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURTON, OH
Barbara J|2026 GMC Terrain
Confirmed Service Customer
11/10/2025
The Service Manager kept me updated as to the status of the work being done on my vehicle. I am very pleased with the way they handled the work on my car. Would always take my car to Junction for all service work.
11/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Junction Buick GMC, INC.
WILLOUGHBY, OH
Francis P|2023 Buick Envision
Confirmed Service Customer
11/10/2025
It was good
11/11/2025
Francis, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
CHARDON, OH
Salvatore D|2025 Buick Enclave
Confirmed Sales Customer
11/11/2025
Sales rep was friendly, professional, and extremely helpful throughout the process
EMILY JANKE
11/12/2025
Salvatore, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MENTOR, OH
Paulette D|2024 Buick Encore GX
Confirmed Service Customer
11/11/2025
great as always, they are all super great. Brandon goes beyond expectations. I would not go anywhere else
11/12/2025
Paulette, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Michael T|2026 GMC Yukon
Confirmed Sales Customer
11/3/2025
This must be my 12th vehicle from Junction...always top notch customer service and great selection! Cliff, Shaun, Mike, Matt, Dan...super guys! Service department is top notch as well!
SHAUN WOOLARD
11/4/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Matthew L|2026 GMC Canyon
Confirmed Sales Customer
11/5/2025
I had an excellent experience with Junction Auto. The team was extremely professional from start to finish and truly took great care of me throughout the entire process. They made everything easy and straightforward, and I felt confident that they had my best interests in mind. I would highly recommend Junction Auto to anyone looking to buy a GMC — they really go above and beyond for their customers!
EMILY JANKE
11/6/2025
Matthew, we are so happy to read such a great review about Junction Buick GMC, INC.! Thanks for the recommendation, and have an amazing day!
GARRETTSVILLE, OH
Charles M|2025 GMC Terrain
Confirmed Service Customer
11/12/2025
Great service great representatives. Keep up the great work. Be consistent.
11/13/2025
Charles, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Michael T|2020 Chevrolet Equinox
Confirmed Service Customer
11/13/2025
EXCELL
11/14/2025
Michael, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
CHAGRIN FALLS, OH
David D|2025 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
On 8-22-25 I picked up a 2025 GMC Sierra AT4 with 245 mi on the odometer, on 9-2-25 (just 11 days later) the engine blew up with 745 mi on the odometer, this was the beginning of the worst experience with customer service I have ever experienced, I was told that no engines were currently or for the foreseeable future available, I have been a loyal GMC customer for 45 years without issue, the way GMC Customer Service (to be clear NOT JA customer service) handled this situation was to be quite frank ...pathetic. Unfortunately Junction Auto got tied into this mess between me as the customer and GMC, the truck did get repaired (replaced the blown engine with a new engine) but I feel that I had to push to get it done, on 10-3-25 I had a conversation with Junction Auto regarding the fact that GMC Customer Service has been (even until now) ignoring the claim, the individuals I spoke with at Junction Auto was very understanding and said they would make some calls that did result in getting a new engine expedited and for that I say thankyou, it was finished on 10-24-25, it took slightly more than 8 weeks to repair, however in my opinion a truck that blows an engine at 745 mi is unacceptable, even though my truck has a new engine it is not factory and although I have the utmost confidence in JA mechanics I still fear residual repairs due to the severity of the repair, I feel I should have been provided a new truck of equal or greater value, a full refund on purchase price was offered but even at that it would have cost me another 10k out of pocket to replace which is absolutely not acceptable or fair in that I would be penalized for something that was not my fault or JA's fault, this lies squarely with GMC a multi billion dollar company that as I feel right now does not care one bit about it's customers, to this date I have not received a call from the claims advisor assigned to my case in spite of calling them every few days, the response I always receive is "the advisor is not available they will call withing 3 business days".......never received any call....ever, the last time I called was 11-10-25 and was told someone would contact me within 24 hrs, I have NOT rcvd a call from them even until now 11-17-25, up to now I have always given JA 5 stars and if it were not for all the aggravation with GMC I would have given them 5 stars, I still feel the service dept at JA is a 5 star service, I feel bad but this experience with literally a brand new truck has left me quite bitter with GMC, I literally just called the GMC Claims Department to find out why I cannot get a response and for the 3rd time in 8 weeks got connected to OnStar, why would OnStar answer a customer service claims number? I thank JA for the help they did provide however I feel given the circumstances JA could have done better
11/18/2025
David, we really appreciate your feedback! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (440) 285-5700.
CHARDON, OH
Scott B|2023 GMC Yukon
Confirmed Service Customer
11/13/2025
Always wonderful
11/14/2025
Scott, thank you for choosing Junction Buick GMC, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
CHAGRIN FALLS, OH
Susan A|2021 Buick Envision
Confirmed Service Customer
11/13/2025
I had new tires put on and Junction provided shuttle service so I didn't need to wait. Shuttle drivers were very pleasant!
11/14/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PAINESVILLE, OH
Kenneth L|2021 GMC 1500 Sierra
Confirmed Service Customer
11/17/2025
They always explain everything with me. Always keep me updated on the progress and are always pleasant to talk with.
11/19/2025
Kenneth, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
PARIS, OH
Dale G|2015 Buick Verano
Confirmed Service Customer
11/18/2025
Excellent service as always
11/21/2025
Dale, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
HIRAM, OH
Nick D|2026 GMC Acadia
Confirmed Sales Customer
11/19/2025
Everyone did their job perfectly very satisfied
THOMAS BOND
11/21/2025
Nick, your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
ASHTABULA, OH
Aaron B|2024 Buick Encore GX
Confirmed Service Customer
11/20/2025
Everything was great
11/22/2025
Aaron, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
CHARDON, OH
Morgan B|2024 GMC Terrain
Confirmed Service Customer
11/21/2025
Everyone was very friendly. Car was done well before
11/24/2025
Morgan, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CHESTERLAND, OH
Janet B|2025 Buick Encore GX
Confirmed Service Customer
11/21/2025
Except for the long delays due to not the service areas fault, you were very efficient and I got my car back like it was brand new again.
11/24/2025
Janet, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
BURTON, OH
Mary M|2026 Buick Enclave
Confirmed Sales Customer
11/24/2025
My salesman Todd made buy my car pleasant and I hate parting with money.
THOMAS BOND
11/25/2025
Mary, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NOVELTY, OH
Eugene R|2025 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
First time for service Everyone was outstanding
11/25/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
KIRTLAND, OH
Ronald H|2026 GMC Sierra 1500
Confirmed Sales Customer
11/19/2025
“Wow” where do I start. This dealership is wonderful, they listen when you have concerns and act on it like it’s their own issue. I can’t say enough about my experience and the people that work there. Thank you so very much Cliff , Matt and especially our favorite sales lady Emily…. I can’t also say enough about there service and the one lady that help me, thank you very much Sammy. Thank you, Ron
EMILY JANKE
11/21/2025
Ronald, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
AUSTINBURG, OH
Michael T|2024 GMC Terrain
Confirmed Service Customer
11/21/2025
I Always Enjoy My Experience With Your Staff At Junction GMC
11/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
HIRAM, OH
Edward E|2025 Buick Encore GX
Confirmed Service Customer
11/27/2025
Quick aeevice. Very friendly staff. Great coffee only complaint would be is that I had to dispose of paper foor mat and plastic seat cover, i d tag left on mirror.
11/28/2025
Edward, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Junction Buick GMC, INC.
NEWBURY, OH
Edward S|2023 GMC Canyon
Confirmed Service Customer
11/28/2025
They tried very hard to find a rattle.
11/29/2025
Edward, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARREN, OH
Patricia B|2020 Buick Enclave
Confirmed Service Customer
12/2/2025
Always efficient and informative.
12/2/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
CHAGRIN FALLS, OH
Maureen F|2020 GMC Terrain
Confirmed Service Customer
12/3/2025
Tom and Matt are wonderful. They were very patient and helpful. I will buy a car from them again, no doubt! They listen and help and are so friendly. Great customer service!
12/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
CHAGRIN FALLS, OH
Joy K|2025 Buick Envision
Confirmed Service Customer
12/4/2025
Friendly and professional service and the waiting area was comfortable
12/5/2025
Joy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHESTERLAND, OH
William N|2017 Buick Regal
Confirmed Service Customer
12/8/2025
Quick, friendly service.
12/8/2025
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
CHAGRIN FALLS, OH
Thomas C|2021 GMC Yukon XL
Confirmed Service Customer
11/26/2025
handled problem quickly.
11/27/2025
Thomas, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
CHAGRIN FALLS, OH
James V|2026 GMC Terrain
Confirmed Sales Customer
12/1/2025
Excellent service. Knew the car and took complete care of our needs.
SCOTT TINGE
12/2/2025
James, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
PAINESVILLE, OH
Jesse S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/3/2025
Working with the team is complete and total joy. There was no stress, like working with family you like.
THOMAS BOND
12/3/2025
Jesse, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
CONCORD TWP, OH
George K|2024 Buick Encore GX
Confirmed Service Customer
12/3/2025
I called the dealership on Saturday I had a tire that was leaking air I talked to Sharon and she said to come to the Junction dealership and Brandon would take care of it so I did I needed a new tire Brandon ordered me a new 1 gave me a loaner
12/4/2025
George, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
WILLOUGHBY, OH
Damon P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/4/2025
Tom made the transaction simple, easy and efficient. He found the exact truck I was looking for. He has followed up with me a few times to ensure I am happy with the experience.
THOMAS BOND
12/5/2025
Damon, our staff is committed to providing each of our clients with the best automotive experience! If you have any questions, please don't hesitate to reach out!
NEWBURY, OH
Suella W|2026 GMC Terrain
Confirmed Sales Customer
12/8/2025
Took the time the explain process of financing new vehicle and an in depth review to familiarize me with the vehicle. Very courteous.
THOMAS BOND
12/9/2025
Suella, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
CLEVELAND, OH
Gary N|2020 Buick Envision
Confirmed Service Customer
12/10/2025
Always get prompt, reliable service from Junction.
12/11/2025
Gary, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
CHAGRIN FALLS, OH
Shaina V|2025 Buick Enclave
Confirmed Service Customer
12/10/2025
My service advisor Brandon was so incredibly helpful. I brought my 2025 enclave in for its first oil change and had just been hit by a car a few days prior that did some cosmetic damage right before the holidays. When I brought it in and showed him the damage, he offered to have the body shop and dent repair person look it over. He went above and beyond to ensure I not only had my routine service, but restored it to its original appearance. I am so happy with the way the dealership and service department has taken care of me and have been telling family and friends about it!
12/11/2025
Shaina, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KIRTLAND, OH
Mark H|2025 GMC Sierra 1500
Confirmed Service Customer
12/8/2025
Mike Butler is fantastic! I greatly appreciate his service. I tried the dealee text number after receiving a prompt fir service and did not receive a reply, so that service is disappointing.
12/9/2025
Mark, thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (440) 285-5700 when you have a chance. Thank you, and we look forward to hearing from you.
NOVELTY, OH
William R|2022 GMC Terrain
Confirmed Service Customer
12/10/2025
Very clean facility. Staff is friendly and knowledgeable
12/11/2025
William, we're glad to hear you found our staff was so knowledgeable and friendly! Feel free to reach out to us if you need anything. Have a wonderful day.
CHARDON, OH
Judith M|2023 Buick Envision
Confirmed Service Customer
12/11/2025
Very friendly staff. Kept me updated
12/12/2025
Judith, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Christopher A|2022 GMC 1500 Sierra
Confirmed Service Customer
12/13/2025
They got me in quickly for an oil change and tire rotation.
12/14/2025
Christopher, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GENEVA, OH
Richard J|2020 Buick Envision
Confirmed Service Customer
12/15/2025
Friends and Prrofessional.
12/15/2025
Richard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTERLAND, OH
Tod P|2020 Chevrolet Equinox
Confirmed Service Customer
12/16/2025
Brandon in the Service Department is responsive and accommodating. I can also trust him to tell me what is really needed now and what can wait a bit.
12/17/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CHARDON, OH
Michael W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/17/2025
As advertised / told them our situation, they were quick to have solutions - left happy with a new 26 GMC Sierra
ANDREW PLESO
12/18/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Steve S|2017 GMC 1500 Sierra
Confirmed Service Customer
12/17/2025
Diagnosed issue quickly, had repairs done in one day, EXPLAINED issue and fix satisfactorily and service department staff was friendly and professional.
12/18/2025
Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
WILLOUGHBY, OH
Linda B|2023 Buick Encore GX
Confirmed Service Customer
12/13/2025
Excellent service, done timely and friendly customer service.
12/13/2025
Linda, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARDON, OH
Dianna H|2021 Buick Envision
Confirmed Service Customer
12/15/2025
My experience was completely professional. Prompt service and support! the Buick Team was fantastic :)
12/16/2025
Dianna, we are very happy to have provided you with such a positive experience! We hope to see you soon!
NEWBURY, OH
Jason K|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/15/2025
Excellent service. Shaun Woolard was a exemplary salesman. Thank you,
SHAUN WOOLARD
12/16/2025
Jason, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
PARMA HEIGHTS, OH
John G|2024 GMC Terrain
Confirmed Service Customer
12/21/2025
Sammy at service desk was friendly and efficient. Service was done in a timely manner. I waited for completion so the timely work is much appreciated.
12/21/2025
John, we're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLEVELAND, OH
Donna S|2024 Buick Envision
Confirmed Service Customer
12/21/2025
Satisfied with the service
12/21/2025
Donna, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHARDON, OH
Frank U|2025 Buick Enclave
Confirmed Sales Customer
12/24/2025
It’s always a friendly and pleasant experience dealing with Shaun Woolard and the other members of the Junction Family.
SHAUN WOOLARD
12/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTERLAND, OH
Dawn S|2019 GMC Acadia
Confirmed Service Customer
12/26/2025
Great service.
12/27/2025
Dawn, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
JEFFERSON, OH
Scott P|2023 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
Great
12/31/2025
Scott, thank you for sharing your positive experience! We look forward to your next visit! Take care!
CHARDON, OH
Monique N|2021 GMC Terrain
Confirmed Service Customer
12/31/2025
Brandon in service is EXCELLENT! He takes his time to listen to the customer. He always returns calls promptly . He lets you know how things are progressing while my vehicle is being serviced . He truly cares about the customer. He is the reason I keep coming back to Junction.
1/1/2026
Monique, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
MAYFIELD HTS., OH
Richard L|2023 Buick Enclave
Confirmed Service Customer
12/17/2025
Courteous and efficient
12/18/2025
Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HUNTSBURG, OH
Jennifer W|2025 Buick Envista
Confirmed Sales Customer
12/18/2025
The entire process was smooth and painless, sales team was helpful and knowledgeable without being pushy. Found myself unexpectedly in need of a car and this group made the process as pleasant as possible.
ANTHONY PERRICO
12/19/2025
Jennifer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MENTOR, OH
David D|2025 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
Oil change
12/20/2025
David, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
CHARDON, OH
James A|2026 GMC Acadia
Confirmed Sales Customer
12/26/2025
They had what I wanted and allowed me to drive 2 cars for comparison.
THOMAS BOND
12/26/2025
James, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MACEDONIA, OH
Hugh H|2025 Buick Encore GX
Confirmed Service Customer
12/26/2025
Everyone was very welcoming and helpful
12/26/2025
Your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care!
WILLOUGHBY, OH
Terry W|2021 Buick Envision
Confirmed Service Customer
12/29/2025
Easy peasy, great service
12/29/2025
Terry, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
CHARDON, OH
Donna S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/31/2025
Fixed exactly what I wanted fixed. Allowed me to pick up after hours.
12/31/2025
Donna, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Scott M|2021 GMC 1500 Sierra
Confirmed Service Customer
1/2/2026
Everything went according to plan. Technician and service center staff do a great job. I always appreciate the warm welcome I receive there. Thank you Sammy
1/3/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLEVELAND, OH
Marte V|2024 GMC HUMMER EV Pickup
Confirmed Service Customer
1/5/2026
I was a very nice service thanks
1/6/2026
Marte, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CHARDON, OH
Anthony D|2023 GMC Sierra 1500
Confirmed Service Customer
1/6/2026
Very pleasant
1/6/2026
Anthony, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
CLEVELAND, OH
Patricia B|2020 Buick Enclave
Confirmed Service Customer
1/6/2026
Quality service, kept informed of problems, efficient, knowledgeable and friendly service personal.
1/6/2026
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
CHAGRIN FALLS, OH
Gary N|2020 Buick Envision
Confirmed Service Customer
1/7/2026
The Junction service team was extremely courteous and completed the required work on a timely basis. They also kept me informed of progress and possible concerns for future service. They do a great job!
1/7/2026
Gary, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHAGRIN FALLS, OH
Donald R|2024 GMC Canyon
Confirmed Service Customer
1/7/2026
The GMC/Buick service manager Brandon, and the mechanics in the service department did a fantastic job getting my vehicle inspected and serviced in a timely manner! The vehicle was even washed and ready to go. Unfortunately, a part on my truck that I had accidentally broken was not in stock, but Bradon was able to order it immediately. The part came in the very next day, and I was notified by the service department and was able to get on the schedule at a time which was most convenient for me.
1/7/2026
Donald, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Angelo F|2026 GMC Sierra 2500 HD
Confirmed Service Customer
1/8/2026
The service manager Brandon is great, very knowledgeable and helpful. They do a great job and I am very happy with their service.
1/8/2026
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Gary M|2021 GMC 1500 Sierra
Confirmed Service Customer
1/8/2026
First Class Service Department. Thank You Brandon for Great customer service as always you have exceeded my expectations.
1/9/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BURTON, OH
Mary Beth R|2025 GMC Acadia
Confirmed Sales Customer
1/8/2026
It was great
SCOTT TINGE
1/9/2026
Mary, we are so happy to read such a great review about Junction Buick GMC, INC.! If you have any further questions, please give us a call. We're always happy to help!
CHARDON, OH
Gerald M|2023 GMC Sierra 1500
Confirmed Service Customer
1/9/2026
Great service! Everyone is very friendly there. Bathroom always very clean.
1/9/2026
Gerald, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTERLAND, OH
Peter O|2023 Buick Envision
Confirmed Service Customer
1/5/2026
Had check engine light looked Into. Easy experience
1/6/2026
Peter, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
CONCORD TWP, OH
Marlene C|2020 Buick Encore GX
Confirmed Service Customer
1/9/2026
All were very helpful and knowledgeable. Clean waiting room and restroom too. Used my coupon too. Appreciate it.
1/10/2026
Marlene, we're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.
MENTOR, OH
Ray M|2026 GMC Terrain
Confirmed Sales Customer
1/12/2026
Great job verry helpful
SHAUN WOOLARD
1/13/2026
Ray, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Kyle C|2023 GMC Sierra 1500
Confirmed Service Customer
1/12/2026
As always nothing but the best service from Sammy and the crew! Fast professional and done right.
1/12/2026
We're happy you found our staff to be so supportive during your experience here at Junction Buick GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEST FARMINGTON, OH
Mary B|2021 Buick Encore
Confirmed Service Customer
1/13/2026
It was good!
1/14/2026
Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CHESTERLAND, OH
Dan H|2023 Buick Encore GX
Confirmed Service Customer
1/15/2026
Thanks for the great service.
1/16/2026
Dan, thank you so much for the positive review! We can't wait to see you again, have a great day.
AURORA, OH
John N|2026 GMC Canyon
Confirmed Sales Customer
1/16/2026
Everything went smoothly with Scott Tinge and Dan Harris. Very pleased with everything.
SCOTT TINGE
1/16/2026
John, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
CHARDON, OH
Robert W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/20/2026
Always friendly and helpful staff. Always takes time to review your service call. Always reviews your current options and explains in detail what needs to be done. Never pushes or pressures you. I always recommend this Dealership.
1/21/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
CHAGRIN FALLS, OH
Anthony S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/21/2026
My salesman Shaun was outstanding. Made the car buying process smooth and stress free.
SHAUN WOOLARD
1/21/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH
Tracy F|2021 GMC 1500 Sierra
Confirmed Service Customer
1/9/2026
They always call me and tell me if they found an issue that needs to be taken care of. Very friendly.
1/10/2026
Tracy, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
WINDSOR, OH
Steven F|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/12/2026
Very pleased with the service at Junction. Won't go anywhere else.
1/13/2026
Steven, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MADISON, OH
Thomas G|2018 GMC 2500HD Sierra
Confirmed Service Customer
1/15/2026
best service anywhere
1/15/2026
Thomas, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
BURTON, OH
Scott B|2023 GMC Yukon
Confirmed Service Customer
1/15/2026
Wonderful service
1/15/2026
Scott, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
CHAGRIN FALLS, OH
Laurence S|2023 Chevrolet Tahoe
Confirmed Service Customer
1/16/2026
Brandon and staff took care of everything efficiently!
1/16/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
WILLOUGHBY, OH
Herb A|2015 GMC 1500 Sierra
Confirmed Service Customer
1/20/2026
Fast service
1/21/2026
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
PERRY, OH
Donald R|2024 GMC Canyon
Confirmed Service Customer
1/21/2026
They were prepared for my arrival, making it an easy drop off. Work was completed although one more part is on order which I should be able to wait for the installation at the dealership, which is fantastic.
1/21/2026
Donald, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARDON, OH